Improved Customer Experience and AI/ML-Powered Delivery
Creating a user-friendly customer interface for pharmacies, increasing revenue, and creating a delivery prediction system with 15-minute accuracy.
Services
AI Experience
Software Development
industries
Pharmacy
Retail
Technologies
Angular
Node
Key challenge
Pharmaceuticals is a strongly regulated market, and Phoenix Pharma wished to strengthen its position with outstanding customer experience. We're all about people-focused apps!
We designed and developed a new, mobile and web platform focusing on ease of use, allowing pharmacies to simplify purchasing. This also strengthened Phoenix's marketing efforts by having a digital channel for campaigns and loyalty purposes. Additionally, with the AI/ML-powered delivery prediction system, pharmacies can now track and estimate shipments with 15-minute accuracy.
What we did
UX research
Product design
AI/ML forecasting
Multiplatform solution
Result
Focusing on user experience from the get-go, we designed the platform with pharmacies in mind. Used by thousands daily, Phoenix strengthened its position on the market.
30%
more transactions
1000+
daily users
15-minute
accuracy
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Domonkos Pál - Head of Mobil Design
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